Eligibility
You must be legally capable of entering into contracts under applicable law to use DealTopRumah services. Use cases requiring authorization, such as acting on behalf of a company or estate, require documentation proving authority.
Users must be at least 18 years old to open an account and use services related to property transactions. Minors may participate under supervision and with documented parental or guardian authorization.
Services must be used for lawful purposes only. Prohibited uses include misrepresentation in offers, submission of forged documents, and attempts to manipulate listings or bidding processes.
DealTopRumah operates primarily in Malaysia and therefore services, pricing, and legal processes reflect Malaysian law. Access from other jurisdictions may be subject to local restrictions and additional terms.
Account Responsibilities
To access certain features you must create an account. Your account enables listing management, document uploads, and communication with advisors. We provide operational scenarios and checklists to reduce errors during onboarding.
You are responsible for providing accurate and up-to-date information. Inaccurate data that affects transaction outcomes, such as incorrect ownership details or bank information, may lead to delays or additional verification steps.
Keep your credentials secure. Use unique passwords and enable available security features. We employ technical safeguards and will notify you of suspicious activity; practical steps for securing accounts are documented in our help center.
Accounts are personal and non-transferable, except as required under estate administration or with prior written approval by DealTopRumah, accompanied by appropriate legal documentation.
If you suspect unauthorized access, notify us immediately. We will suspend affected sessions and provide procedural guidance to restore secure access. Examples of remediation steps are provided based on past incident scenarios.
We may suspend accounts for suspected fraud, abuse, or breach of these Terms. Suspension decisions follow a review process and affected users will receive notice with rationale and instructions to resolve the issue.
Services Provided
DealTopRumah offers services for deal preparation and support: document checklists, property valuation coordination, negotiation assistance, escrow guidance, and closing logistics. Each service includes a description, applicable fees where relevant, and sample workflows illustrating typical timelines and milestones.
We may modify services, interfaces, or features. When changes materially affect ongoing engagements, we provide transition guidance and, where applicable, case studies showing how changes affect common transaction types.
We strive to keep services available but may schedule maintenance or experience interruptions. Service availability expectations and contingency steps for time-sensitive transactions (e.g., offer deadlines) are provided to help plan around outages.
User Rules and Conduct
Users must follow conduct rules designed to keep interactions fair and professional. We include practical examples to clarify prohibited behavior and acceptable alternatives.
- Do not submit fraudulent or forged documents; provide authentic, verifiable materials during verifications.
- Respect privacy and confidentiality of other parties; do not share sensitive data obtained through the platform without consent.
- Use the platform in a manner consistent with local property laws and regulations; seek legal counsel when uncertain.
- Avoid manipulative listing practices such as creating multiple accounts to influence market perception.
- Do not harass or intimidate agents, staff, or other users; disputes should be raised through formal channels.
- Comply with instructions for inspections, access, and documentation to ensure orderly transaction progress.
- Report suspicious activity or potential fraud promptly using the designated reporting channels on DealTopRumah.pro.
User Content
User content includes listings, messages, uploaded documents, reviews, and other materials you provide to the platform. We explain ownership, permitted uses, and removal procedures with case-based examples.
You retain ownership of your content, subject to any third-party rights. When uploading documents, you represent that you have necessary rights and consents to provide them for the purpose of transaction facilitation.
By submitting content, you grant DealTopRumah a worldwide, non-exclusive license to use, store, reproduce, and display the content in connection with providing services, promoting listings, or as required for legal compliance. Example: listing photos may be shown on partner portals for marketing the property.
You are responsible for the accuracy and legality of uploaded content. If content leads to third-party claims, you may be asked to cooperate in resolving disputes and provide supporting documentation.
We may remove content that violates these Terms or applicable laws. Requests for content reinstatement should include rationale and any corrective actions; illustrative case outcomes are provided to guide expectations.
Intellectual Property
All intellectual property rights in DealTopRumah materials, activity, product designs, and website content are owned or licensed by DealTopRumah. Users may view and use site content for transaction purposes but must not reproduce or commercialize proprietary materials without authorization.
- Do not reproduce site design or proprietary tools for commercial redistribution.
- Do not remove or alter copyright, activity, or other proprietary notices displayed on the platform.
- Do not attempt to reverse-engineer platform components or export data beyond permitted uses.
Paid Services
Certain DealTopRumah services are fee-based, such as premium listing promotion, expedited document review, and dedicated transaction coordination. Pricing and deliverables are outlined per service and illustrated with typical case timelines to help you choose the right package.
Pricing information is published on DealTopRumah.pro and in service proposals. Examples show cost components for common packages like 'Listing Preparation' and 'Close Coordination' and the typical scope of work included.
Payments may be accepted by bank transfer, card, or other methods shown during checkout. Payment instructions, receipts, and case examples of escrow handling are provided to ensure clarity on fund movements during transactions.
Subscription services renew automatically unless canceled per the subscription terms. Practical scenarios describe how billing cycles interact with active transactions and cancellation timing.
Refunds are assessed case-by-case based on service delivery, elapsed work, and contractual terms. Examples include partial refunds for unused subscription periods or service cancellation before key milestones.
Users may cancel paid services subject to terms specific to each service. Cancellation examples include stopping promotional campaigns prior to launch and the expected business adjustments.
Users are responsible for any taxes associated with purchased services. Invoices will indicate applicable taxes and compliance with Malaysian tax rules where relevant.
Prices may change with prior notice. For active engagements, we provide transition scenarios showing how price changes are applied to renewals or future services.
Non-payment may result in suspension of services or access restrictions; sensible escalation steps, example timelines, and recovery options are provided to limit disruption to ongoing transactions.
Disclaimer
DealTopRumah provides informational resources, coordination, and administrative support for real estate transactions. Content is illustrative and educational: users should consult licensed legal, tax, or property professionals for advice specific to their circumstances. Case studies on the site show typical outcomes but are not substitutes for professional advice.
Limitation of Liability
To the extent permitted by law, DealTopRumah's liability for direct damages arising from use of the platform is limited to fees paid for the relevant service in the preceding 12 months. We include risk-management examples and best practices to help users reduce exposure during negotiations and closings.
Third-Party Services and Links
We may integrate or refer you to third-party providers for services such as inspections, legal review, or funding. Those providers operate under separate agreements; we supply comparative scenarios to help you select and evaluate third-party partners.
Termination
Either party may terminate service agreements in accordance with the applicable service terms. Termination scenarios and checklists describe required documentation, outstanding obligations, and recommended next steps to preserve transaction integrity.
On termination, access to paid features will cease, and outstanding fees remain payable. We provide practical examples of data export, custody of documents, and steps to transition a transaction to another provider if needed.
Privacy and Data Protection
Our privacy practices are described in the Privacy Policy. We use sector-appropriate technical and organizational measures to protect personal data used in deal preparation and support. Practical examples explain retention periods for typical transaction documents and the legal basis for processing.
Communications
By using DealTopRumah, you consent to receive transactional communications related to your listings and transactions. Marketing communications require separate consent. We provide sample message templates and frequency expectations for various transaction stages.
Changes to Terms
We may update these Terms to reflect changes in services or law. Material changes will be announced via DealTopRumah.pro and, where relevant, direct notices to affected users with guidance and transition examples.
Governing Law
These Terms are governed by the laws of Malaysia. Case-based explanations outline how jurisdictional issues are handled for cross-border users or where property interests span multiple jurisdictions.
Dispute Resolution
We encourage negotiation and mediation for disputes. If unresolved, disputes may be brought to courts of Malaysia. We provide examples of typical dispute timelines and the supporting documentation commonly required.
